TomTechLab Request Management
CMP

Complaints

Use this form to raise a formal complaint about a TomTechLab service or interaction.

This channel is intended for formal complaints and service conduct concerns. Please provide a factual summary and the outcome you are seeking.

Formal Procedure

Complaints Handling

This route is intended for formal complaints concerning service standards, billing handling, communications, or operational conduct.

Please provide a clear account of the issue, the service affected, and the outcome you are seeking so the matter can be assessed fairly and consistently.

Review Standard

What To Include

  • The service or interaction involved.
  • The material facts in date order.
  • The impact on you or your organisation.
  • Your preferred outcome or remedy.
Please avoid including passwords or other secrets unless strictly necessary for the matter being reported.
Submission Form

Submit Your Complaint